Automotive Solution designed to save time, maximize effectiveness of your repair facility and give your customers what they want – better, more effective customer service.

Repair Tracking System (RTS) is the only total customer service system designed specifically for the collision industry. It enables your facility to provide customers with information they need anytime, anywhere. Now your customers can log on to your website and get valuable information such as repair status of their vehicle and estimated delivery date, view actual photos, ask questions, and more. Now you can eliminate unneeded calls, and free your staff for more important tasks. Now you can streamline communication with the customer via automated, personalized emails, fliers, satisfaction surveys and holiday cards. RTS is designed to fit your business philosophy, your workflow and smoothly integrates with your current business model.

Features and Benefits:

• 24/7/365 customer service - your customers can access information at their convenience, as often as they wish.
• Customized repair process - RTS is customized to fit your repair process and provides detailed information regarding each step in the repair process.
• Easy to use - "one touch" automation makes entering and modifying information a breeze, with average daily time investment of just 10 minutes.
• Real pictures - provide your customers with actual photos of their vehicle through the entire repair process. Note: this feature can be used selectively and you can choose which pictures appear, if any.
• Instant update - there is no middleman - the instant you make changes to the system, they are available to your customers: no delays, no hassles.
• Complete customer protection - information regarding the repair is only available to the customer, and no unauthorized access is allowed.
• Easy to setup and maintenance - RTS is a web based system, requiring no new software on your
  computer. In fact, all you need is a browser and internet connection.
• High Productivity - with features like sort and search, the RTS gives you access to the information you need, right at your fingertips. New features like "auto complete", status notification and delivery date verification, take guesswork out of updating process.
• Automated emails - The RTS system will automatically email your customers updates throughout the repair process. You can also send satisfaction surveys, fliers, Christmas cards and more, all personalized.
• Insurance update - you can setup the RTS system to email automated updates to the insurance adjustors, saving you time, and building better relationships with insurance companies.
• Complete integration with your website - the RTS system is designed to smoothly integrate with your website. We can also provide you with brand new state-of-art website that will promote your image, enhance communication and bring in new business.
• High visibility - your customers will love the new level of service and reward you with increased referral business and increased repeat business. On top of it all, your professional image will be further elevated.

Who uses RTS?

Collision facilities of all sizes nationwide use RTS to provide customers with exceptional level of service. It is no wonder why - RTS is easy to implement, easy to use and easy on the budget.

Client Testimonials:

• "As a result of implementing the RTS system, we have become a more efficient facility. Our customers are very happy with convenient, 24/7 availability of detailed information regarding their vehicle. This system is a must have for any forward thinking, innovating shop that wants to dominate its marketplace."
  
• "Our customers love personalized service RTS provides: they can see where in the repair process vehicle is in, how much work has been done to it, and what needs to be done before repairs are complete. On top of it all, they can see the actual photos of their vehicle being fixed. This is a great system for both customers and the shop!"

RTS is guaranteed to bring your customer service to a whole new dimension and significantly increase repeat business.

Interested to learn what can RTS do for you? Contact us for free demo of the system.